Terms and Conditions:
Validity of Offer:
Once the offer is confirmed by both parties, detailed photos and/or payment instructions will be sent to the buyer. The offer will be valid for the next 48 hours. The one who committed to buying but failed to pay will be recorded and put on a blacklist. 10% of the total will be charged as a penalty for the unsuccessful transaction. **ALERT FOR THOSE TIME WASTERS**
Shipping Methods:
Order will be shipped via Express Delivery (EMS), or Registered Airmail / Surface Mail with a tracking number or other methods upon request. It will take around 3 - 5 working days for the preparation of delivery. Insurance service will be provided at extra cost for EMS (actual cost over USD 200 or equivalent amount, with matching declared value) and Registered Airmail (Parcel) / Surface Mail. All orders will be shipped via Express Delivery (EMS) only during the pandemic.
Shipping Fees:
It will be charged at ACTUAL cost, while on some occasions, handling fees will be applicable. For details, please contact us.
Payment Methods:
We accept various types of methods, say Paypal, Western Union, and Wire Transfer. Please contact us for details. For payment over USD 600, only wire transfer can be accepted (unless a special arrangement is made.) The buyer shall be responsible for all transaction fees (e.g, PayPal fees, western union fees, bank charges, etc) for the transaction.
Customs and Taxes:
We can declare the package as a gift at a low value in order to minimize your import charges (under your request, otherwise we will write down the full amount that you paid). All taxes and fees are solely up to your country's authority. You may be responsible for any of your government charges. Also, if you want the package to be fully insured, please inform us in advance, and the full value shall be declared to fulfill the insurance policy.
Lost Packages:
If you don't receive your order within the said period, please contact us and we'll track it for you. If it is lost, we will try our best to recover your loss from the related agent (given that the package is insured and under the full support of the buyer). We don't respond to an incorrect address that is provided by the buyer
Return Policy:
We will take detailed photos before you paid for the item you want. It will be the exact condition that you will receive after you paid for that. Once you paid, that means you have accepted and agreed with the item condition. We will not respond to any return or refund if the buyer said he/she doesn't know the condition of the item.
If you simply don't like the game after you bought and played for 1 time or so, PLEASE DO NOT buy from us. Please understand that we are not a rental company and we will deal with serious buyers only.
To avoid a time waster, 70% of the payment will be treated as a penalty if the buyer insists to return the item as stated in the above situation. We will only refund 30% back if the condition of the game is the same as we sent it out. Otherwise, a further deduction will be executed, depending on the actual situation. Time wasters will be blacklisted.
All items are being tested before leaving our hands and we assume they will be in the same condition when you received them. We pack them in a multi-wrapping hard box and no damage is expected. If the item you received is out of order (have to be confirmed after our test), please contact us within 48 hours. We will either arrange another product or refund it after you shipped the item back to us. The policy does not cover damage due to improper operation or maintenance.
Condition rating scale:
Below is the condition rating scale for the game on this website:
New (~10/10) > Mint (~9/10) > Near Mint (~8/10) (w/ + & -) > Excellent (w/ + & -) (~7/10) > Good (~5/10) > Fair / Gamer (~3-4/10) > Poor (~1-2/10)
General:
We reserve the right to decline any order for any reason. The payment will be refunded. Prices are subject to change without prior notice.
Again, we deal with serious buyers ONLY. If you are the one who just wants to "take a look" at the game(s), or provide a lowball offer, or are unwilling to pay, PLEASE STAY AWAY FROM US. We don't entertain time wasters.
Should you have any questions, don't hesitate to get in touch with us at skywaypro_neogameshop@hotmail.com